There are 3 different delivery options which a customer can choose:
- Pick up from ABRA Showroom in Attard: Monday’s to Friday’s 09:00 – 18:00
- Orders under €250: can be delivered subject to a €10 charge for Malta and €20 for Gozo
- Orders over €250: will be delivered free of charge to Malta and Gozo.
Deliveries are done Monday to Friday between 09:00 and 16:00. Driver will call to set up a delivery date & time. Items ordered will be available for delivery within the next 5 working days after purchase. If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.
When your order arrives at your address, you will be given the opportunity to check and sign for the products. We recommend a visual inspection of your order on arrival for any visible damages, and to ensure that all products ordered are present.
Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your CASHSALE/INVOICE number for reference. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organize a replacement and collection. In any situation in which customers have adhered to terms and conditions, yet have received goods that are incorrectly supplied or damaged in transit, ABRA will replace goods free of charge.
Upon signing, responsibility passes on to the purchaser, and any risk of damage or loss is assumed by the purchaser.
If goods are found to be damaged before installation, we will fix if minor or replace.
All damaged goods must be returned in their original packaging. Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout, for example entering incorrect address details, so please ensure all information is correct before processing your order.
If Purchaser fails to take delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.
All deliveries, with the exception of Gozo are handled by ABRA’s own drivers. In the case of Gozo, reputable couriers will be used. When goods are collected from ABRA stores, they will become the responsibility of the designated courier. We cannot be held responsible for any delay's that the courier experiences.