Refund Policy

Last Updated: January 2025

At ABRA, we aim to ensure customer satisfaction while maintaining fair and transparent policies. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be granted.

1. Eligibility for Returns & Refunds

Refunds or returns may be accepted under the following conditions:

  • The request is made within 7 days of delivery or collection
  • The item is unused, in its original condition, and in original packaging
  • Proof of purchase (invoice or receipt) is provided

ABRA reserves the right to refuse returns that do not meet these conditions.

2. Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Products made to order or customized items
  • Items that have been assembled, installed, or used
  • Clearance, discounted, or promotional items (unless defective)
  • Items not returned in original packaging or not in resalable condition

3. Damaged or Defective Products

  • Any damage or defect must be reported within 48 hours of delivery or collection
  • Customers must provide clear photos and a description of the issue
  • If the issue is confirmed as a manufacturing defect, ABRA will:
  • Repair the product, or
  • Replace the product, or
  • Offer a refund if repair/replacement is not possible

ABRA reserves the right to inspect the product before approving any claim.

4. Refund Process

  • Approved refunds will be processed within 7–14 working days
  • Refunds will be issued using the original payment method unless otherwise agreed
  • ABRA may deduct reasonable costs for:
  • Handling or restocking
  • Collection or transport (if applicable)

5. Delivery Charges

  • Delivery charges are non-refundable, unless the return is due to an error by ABRA or a confirmed defective product
  • If a return is approved for non-defective items, return transport costs are the responsibility of the customer

6. Order Cancellations

  • Orders may be cancelled within 24 hours of placement for a full refund
  • After this period, cancellation may not be possible if the order has been processed, prepared, or dispatched
  • ABRA reserves the right to charge for any costs already incurred

7. Exchanges

  • Exchanges may be offered subject to stock availability
  • If the replacement item differs in price:
  • The customer must pay the difference, or
  • A partial refund may be issued

8. Limitation of Liability

ABRA’s responsibility is limited strictly to the value of the purchased product.
ABRA shall not be liable for any indirect, incidental, or consequential damages, including loss of use, business interruption, or loss of profits.

9. Contact Information

For all return or refund requests, please contact:

Email: info@abra.com.mt
Phone: +356 9955 8822
Address: ABRA, Triq L-Mdina, Attard, Malta

By purchasing from ABRA, you acknowledge and agree to this Refund Policy.